Binverse

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What would a review site be without a bad review or two?  Well, get ready…Binverse is an unfortunate recipient of a bad review from our editors.  Now just to be clear, we aren’t doing this so we have a single bad review on the site.  That’s not what we’re about here.  Our editors feel there are legitimate reasons why Binverse is lacking when compared to the competition.  First let’s hit a high point – Binverse receives a D from the Better Business Bureau, with 21 claims filed (as of this writing).  In fairness, although this is a low grade, all 21 claims are listed as “resolved” by the BBB.  However, we feel this is a strong indicator of how Binverse falls short when compared with most of the rest of the usenet providers.

Binverse tends to do quite a bit of advertising via Google.  Especially in the last 12 months or so.  Unfortunately, it doesn’t look like they have made a whole lot of new customers very happy.  In addition to the D from the BBB, Binverse also has a quite a following over at ComplaintsBoard.com.  Our editors counted over 15 individual complaints posted from unhappy customers.  Many of them are within the last 12 months.  Not good, not good at all.  For the most part, both the BBB issues, and the complaints on the board are focused two major issues:  customer service and the “free trial”.

So let’s tackle each of these problems.  First, let’s hit the “free trial”.  On their website Binverse clearly offers a Free Trial for new customers.  Great, right?  Well, watch out, because when you signup for the Free Trial you must also choose a legitimate service plan.  The default option on the form is almost $100!  That’s right, if you aren’t careful, when you signup for the free trial you get attached to the most expensive plan they offer!  So what does this mean?  Well, if you signup for the free trial, leave the default option, and don’t cancel in the trial period – you are BONED.  Reading the problems at BBB and ComplaintsBoard clearly indicates this Free Trial issue is a major, major hassle for their customers.  Whether it’s the customers fault for not canceling, or the companies fault for not enlarging the fine print, we’ll let you be the judge.  But there is our forewarning – BE CAREFUL!   One other note on the Free Trial:  A few customers actually report seeing $3 charges on their cards for the Free Trial signup.  Uh-oh…$3 is definitely not equal to Free.  Again – BE CAREFUL!

Now, this wouldn’t be so terrible if Binverse had amazing customer service.  They could simply reverse the charges, and maybe even figure out a way to turn these problem trial accounts into happy paying customers.  But that doesn’t appear to be happening;  at least based on the board and the BBB complaints.  Whether it is rude customer service over the phone, phantom free trial charges, or problems with their software – the complaints from the customers indicate a definite theme…bad customer service.  Many people indicate that they had to contact their card companies to ultimately solve the problem, and this does not speak well of Binverse.

On the technical side, Binverse is a usenet provider, like others, that utilizes proprietary software in their service offering.  The Binvserse Usenet software is basically the backbone of their Usenet service.  This isn’t all bad, other companies do the same thing.  But with the increasing availability of web services for usenet, and the always reliable traditional NNTP-type Newsreaders, we find it difficult to give Binverse high marks on the technical side.  Their number of simultaneous connections is really low, and their binary retention isn’t that great either.  Add to this the above mentioned customer complaints, and well, perhaps now you’re starting to see why our editors have issues with Binverse.

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