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ما سيكون استعراض الموقع دون مراجعة سيئة أو اثنين? جيد, استعد…Binverse هو مستلم المؤسف لاستعراض سيئة من المحررين لدينا. الآن فقط أن تكون واضحة, نحن لا نفعل هذا لذلك لدينا استعراض سيئة واحد على الموقع. ليس هذا ما نحن عليه هنا. المحررين لدينا يشعر أن هناك أسباب مشروعة لماذا ينقصنا بالمقارنة Binverse إلى المنافسة. دعونا أولا ضرب نقطة عالية – Binverse يتلقى D من افضل الاعمال المكتب, مع 21 المطالبات المقدمة (حتى كتابة هذه السطور). في الإنصاف, على الرغم من أن هذا هو بدرجة منخفضة, جميع 21 وترد المطالبات كما “حل” من BBB. لكن, ونحن نرى هذا مؤشر قوي لكيفية يقع Binverse قصيرة بالمقارنة مع معظم بقية مقدمي من الأعضاء.

Binverse tends to do quite a bit of advertising via Google. Especially in the last 12 months or so. Unfortunately, it doesn’t look like they have made a whole lot of new customers very happy. In addition to the D from the BBB, Binverse also has a quite a following over at Our editors counted خلال 15 individual complaints posted from unhappy customers. Many of them are within the last 12 أشهر. Not good, not good at all. بالنسبة للجزء الأكبر, both the BBB issues, and the complaints on the board are focused two major issues: customer service and thefree trial”.

So let’s tackle each of these problems. الأول, let’s hit thefree trial”. On their website Binverse clearly offers a Free Trial for new customers. Great, حق? جيد, watch out, because when you signup for the Free Trial you must also choose a legitimate service plan. The default option on the form is almost $100! هذا صحيح, if you aren’t careful, when you signup for the free trial you get attached to the most expensive plan they offer! So what does this mean? جيد, if you signup for the free trial, leave the default option, and don’t cancel in the trial periodyou are BONED. Reading the problems at BBB and ComplaintsBoard clearly indicates this Free Trial issue is a major, major hassle for their customers. Whether it’s the customers fault for not canceling, or the companies fault for not enlarging the fine print, we’ll let you be the judge. But there is our forewarningBE CAREFUL! One other note on the Free Trial: A few customers actually report seeing $3 charges on their cards for the Free Trial signup. Uh-oh…$3 is definitely not equal to Free. ثانية – BE CAREFUL!

الآن, this wouldn’t be so terrible if Binverse had amazing customer service. They could simply reverse the charges, and maybe even figure out a way to turn these problem trial accounts into happy paying customers. But that doesn’t appear to be happening; at least based on the board and the BBB complaints. Whether it is rude customer service over the phone, phantom free trial charges, or problems with their softwarethe complaints from the customers indicate a definite themebad customer service. Many people indicate that they had to contact their card companies to ultimately solve the problem, and this does not speak well of Binverse.

On the technical side, Binverse is a usenet provider, like others, that utilizes proprietary software in their service offering. The Binvserse Usenet software is basically the backbone of their Usenet service. This isn’t all bad, other companies do the same thing. But with the increasing availability of web services for usenet, and the always reliable traditional NNTP-type Newsreaders, we find it difficult to give Binverse high marks on the technical side. Their number of simultaneous connections is really low, and their binary retention isn’t that great either. Add to this the above mentioned customer complaints, and well, perhaps now you’re starting to see why our editors have issues with Binverse.

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